Comments on: Service Issues and Opinions

By: GTK

GTK — Sat, 03 Sep 2011 17:19:51 +0000

I was contacted by the American Sirius call center that handles renewals(not Sirius) as Sirius is just a name for the collection of 3rd party companies that do the work and have unlimited access to my personal info and banking info.

They stated that they were able to withdraw 129.00 but that there was an outstanding balance of 29.00 which was rejected by the bank.After half an hour on the phone I realized that this person was clueless and couldnt be trusted with my banking info. I instructed them to delete my banking info. Call center #2 handles all the financial matters from Bhopal India. They argued to death as to why I MUST give them my banking info and refused to delete the old info. Thankfully my card had expired and I had recieved a new one, thats why they had, in fact, recieved no money at all. I love the Sirius service I just don’t trust the company anymore. They have outsourced themselves to the point where I don’t believe they can control their own business.

By: Dave L

Dave L — Mon, 29 Aug 2011 17:12:49 +0000

I was contacted July 22, 2011 to resubscribe as it ran out previously and my credit card expired. they offered such a good deal and decided to go for it. after giving credit card # they inform me that there is a remaining charge of $25. I told them not to charge my card, and i did not want to deal with them anymore. again at least 4 more times i told them no to charge card. receive my card statement today, they charged it. so far 2 hrs and holding.

By: marie

marie — Fri, 26 Aug 2011 18:15:29 +0000

can some one tell me when you set up and account and they tell you that once the radio is installed you must call back to activated the signal.
So when the acct was set up Aug 11,2011 and for some reason we were unable to install in the vehicle and since then it has never been used. I called to cancel Aug 26 and was told that I still have to pay the one time fee 19.99 and the 14.99 monthly charge plus tax. When I told the rep(Brad) the story he said that they have no way of know if the the radio was activated or not?????? so therefore I do not get a refund. any suggestions and no i will never set up w/Sirius

By: Peter B

Peter B — Mon, 20 Jun 2011 08:03:16 +0000

Thank God that I came across this and a few other links describing the customer “service” issues at Sirius. I’m just about to end my 7 day trial and was thinking of subscribing. Whew!!!! Thanks for the posts.

By: roger rouse

roger rouse — Wed, 01 Jun 2011 03:44:58 +0000

I am absolutely appalled by Sirius right now that I am ready to jump out a window. So here goes my issue. I initially contacted Sirius about 3 weeks ago to have a replacement (reburshished) radio sent out to me since my current radio had died on me. After a constant run around with Sirius I finally was connected with someone who took my order and sent me a radio to my work address. I paid for the shipping of this radio. I was very specific about my work address which included a suite number and company name. Well after a few weeks went by, I finally checked the UPS delivery info to try and find out where my radio was, with the airbill that was initially emailed to me, just to find out the person did not add my company name nor suite number. The security guard would not sign for the package and it was sent back to sirius. And that wasnt even a big issue if you can believe it. The really bad stuff comes next.

So tonight I contacted sirius to have them send me back out the refurbished radio and this is where everything went from bad (not having my radio) to worse if you can believe it. So here goes.

I contacted Sirius this evening to see about having another radio sent out to me. Well i was soarly wrong in thinking this task could be handled. Not because Sirius refused, but no one could transfer me to the proper department. I was literally transferred SIX times and I kid you not, SIX times. I kept telling my story, over and over to all six people and no one could help me.

I have no choice but to cancel my subscription since no one is capable of handling my problem. All I wanted, was the replacement radio that was initially sent to me, resent. I dont mean any disrespect by that statement, but come on, SIX times being transferred around in your phone queue.

I am currently on hold once again, waiting for the cancellation department, which is the SEVENTH transfer. I am not confident, I will even be transferred to the proper department.

So I just spoke to a Sirius rep who could not complete my order of a new radio, since the old one, according to your system, was in transit, which it is not, and it turns out he is not able to process the re order of the unit.

Now I am on hold waiting for another rep who I am now told can correct the shipping information. This is number EIGHT and I am now at 3 hours or not having my issue resolved.

I am so disappointed in Sirius and feel like my money that I pay each month, has been taken right out of my pocket. Its really not fair that Sirius puts their customers through all this aggravation and headache.

I have no choice but to cancel my service, since no one is capable of handling my problem in your entire company. I’ve been a customer for quite a long time and its sad to leave you guys, but I have no choice.

So sad that a company like this can do such a thing to its customers.

By: Don Maki

Don Maki — Mon, 23 May 2011 18:43:39 +0000

I have over the years enjoyed the two radios I have in my car and at home. We had switched over to sirius radio so we didn’t have to listen to commercials and talk on regular FM stations. We only want the music and that is what we had hoped to purchase.

The recent channel line up change was great, however, more talk is coming on and to the point family is asking why we were listening to regular “free” radio.
Too much talk and not enough music!

By: David Whitson

David Whitson — Fri, 29 Apr 2011 01:29:03 +0000

My wife & I are long term Sirius subscribers. So long infact we’ve grown tried of hearing the same songs on a never ending loop over & over & over. We also find the service very expensive. We have four Sirius setups and there is no worthwhile discount for multi-users. They wanted $398 to renew our subsciption for 1 year., so we canceled December 2010. Our radios all went dead. Problem solved right? Wrong. March 4/2011 a charge appeared on our credit card for $398.
Called the credit card company to report the fraud and we told we needed a cancelation number from Sirius before the charge could be reversed. Good to know. Spent well over an hour talking to rude Sirius employees, advanced to the second level of “telemarketers” and were told there is no such thing as a cancelation number. They also said they have no record of us every canceling in December (even though our radios went dead within hours after that call)

And so the fun begins. We’re not done with Sirius yet. We’ll also be canceling our credit card involved and I’ll be writing a nice letter to Ford Motor Co. It’s a shame Sirius has to resort to scamming people to stay in business.

By: Chris

Chris — Mon, 21 Mar 2011 17:48:44 +0000

I just cancelled my subscription with Sirius Canada and had no problems, although I did run into the multiple up-sells other users have warned about, thank you for the pre-warning.
I did want to mention what I did to get service so quickly, I went to the website, selected Contact Us at the bottom of the webpage and then used their fonlolo widget, located on the right hand of the contact page, to have them call me. I guess it took 5 minutes for the call back and 15 mins of conversation to have everything settled.
I did try calling them directly with the customer service number and was put on hold immediately, I waited 10 minutes and hung up then proceeded to the above step. I would recommend bypassing the direct CS number and just using the widget. Being put on hold for more that 10 minutes is frustrating and will make your Customer Service experience that much more difficult.

By: David

David — Tue, 25 Jan 2011 05:26:58 +0000

January 24, 2011

Waited on the phone (1-888-539-7474) last night for over an hour without making contact with customer care. The battery in my phone died and so did my interest in SIRIUS radio.

I wish to cancel my service completely at the end of this contract.

I will be making written complaints to concerned stake holders concerning the poor service at Sirius Canada.

I had similar problems trying to cancel the service last year only to have my credit card debited while I was out of the country. The credit card attached to this account has been deactivated to prevent a similar occurrence this year.

Please do not renew my service.

If SIRIUS Canada treats customers so poorly I can only feel sorry for their employees who have to work with such a system.

By: Rick Miller

Rick Miller — Sat, 01 Jan 2011 03:18:32 +0000

thank god i am a lucky one….. they wouldnt take 3 different credit cards off me. well.. i ended up losing $30.00 outa the whole deal. but ill never recomend their services to anyone again, customer service is a joke. hanging up on me, and my old man. biggest mickey mouse company ever. great product, bunch of scamers runnin the place.